Privacy Policy
Last updated: August 2026
Information We Collect
ExcelKidsHub collects information needed to provide phonics education and digital learning services. This includes:
- Parent Account Information: Name, email address, phone number, and login credentials
- Payment Information: Subscription and transaction details processed through Razorpay
- Learning Progress: Lesson completion, page progress, activity scores, and time spent learning
- Technical Information: Device information, browser type, and IP address required for website operation
How We Use Your Information
We use the collected information to:
- Create and manage parent accounts
- Provide access to digital reading content and phonics activities
- Track learning progress to personalise the experience
- Process payments and manage subscriptions
- Provide customer support
- Communicate important account information
- Improve our educational content and platform
Children's Privacy
ExcelKidsHub is designed for children and expects parents or legal guardians to manage accounts and purchases.
We aim to collect only the information reasonably required to provide the educational service. Information relating to a child's learning progress is used for providing and supporting the learning service and is not intended to be used for targeted advertising.
We do not collect:
- Child's full name or date of birth
- Photographs or video recordings of children
- Location tracking beyond what is necessary for the service
- Behavioural data for advertising purposes
Parents/guardians can contact ExcelKidsHub regarding their child's information or request appropriate correction or deletion where applicable.
Payments
Payments are processed securely through Razorpay, a trusted payment gateway. ExcelKidsHub does not store complete card details. Payment information is handled directly by Razorpay in accordance with their security standards.
Data Security
We take reasonable measures to protect the information we hold against unauthorised access, misuse, loss or disclosure. This includes:
- Secure storage of passwords using encryption
- Secure transmission of data using HTTPS
- Access controls to limit who can view personal information
- Regular security reviews of our systems
While we take these precautions, no method of transmission over the internet is 100% secure.
Third-Party Services
We use the following third-party services to operate our platform:
- Razorpay: For payment processing
- Google: For analytics and website performance monitoring
- Chatbase: For customer support chat functionality
These services have their own privacy policies, and we encourage you to review them.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Learning progress data is retained even after subscription expiry so that children can resume from where they left off upon renewal.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of non-essential communications
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or via email.
Contact
For privacy-related questions or requests, please contact ExcelKidsHub:
- Email: excelkidshub.edu@gmail.com
- Phone/WhatsApp: +91 8793135679
- Address: Inside Lakewood Preschool, Dhanori, Pune 411015